Comments, Suggestions or Complaints

Complaints Procedure

Whilst we make every effort to provide you with the highest standard of care we appreciate that you may feel less than satisfied at times. If you have a complaint, in the first instance please discuss it with a member of staff or, if you prefer, the Practice Manager. You may be asked to put your complaint in writing, which we will respond to and investigate. We would like to inform all our patients that if they need to make a complaint, it will be dealt with without any discrimination from our practice.

Comments / Suggestions / Compliments

Our aim is to provide you with the highest possible standard of care. We welcome any comments about our Practice and its services.


If you have any suggestions please put them in the suggestions box or convey them to a member of staff.

The NHS Friends and Family Test

We would be grateful if you were to complete the NHS Friends and Family Test cards located on the front reception desk.

Your feedback will help us learn more about what you think of your experience - what you like and what you think we could improve. Ultimately, you're helping us to make changes that will ensure we can offer the best possible care.

If you'd prefer to give your comments anonymously, then please do so. If you do leave your contact details then we might get in touch, to talk to you about your feedback so we can better understand your views.

Your Neighbourhood Professionals. Just a Click Away!
© Neighbourhood Direct Ltd 2018
Central Surgery - 1st Floor, North Road Primary Care Centre, 183-195 North Road, Westcliffe-on-Sea, Essex, SS0 7AF
  • Telephone 01702 342589
Thorpe Surgery - 38 Acacia Drive, Thorpe Bay, Essex, SS1 3JX
  • Telephone 01702 588046
Practice Website supplied by Oldroyd Publishing Group
Your Neighbourhood Professionals. Just a Click Away!
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