During Covid 19 we are doing telephone or video triage. if the Doctor needs to see you they will make an appointment for you.
Please speak to reception to see what nursing appointments we are doing at the moment.
Doctors', Nurses' and Healthcare Assistants' clinics are by appointment only.
An appointment can be made by telephoning the surgery or calling into the surgery during opening hours.
Do not come to the surgery if you have any Covid 19 symptoms or are having to self isolate.
Evening & Weekend GP & Nurse Appointments
Our surgery provides additional GP & Nurse appointments on weekday evenings 6.30pm to 8.00pm and weekends 9.00am to 3.00pm
Please contact the surgery reception to book an appointment or
call 01702 742102 after 6.30pm weekdays and over the weekend.
Appointments will be offered from:
North Shoebury Surgery, Frobisher Way, Shoeburyness, Southend-on-Sea
SS3 8UT
Queensway Surgery, 75 Queensway, Southend-on-Sea SS1 2AB
To book an appointment please contact your surgery or call 01702 742102 after 18.30 or over the weekend.
Urgent Appointment
If you have a problem that cannot wait for a routine appointment, please tell the receptionist and you will be included in the next available surgery.
If you cannot keep an appointment please inform us as soon as possible so that it may be offered to others. Normally you may consult any of the Doctors.
In life-threatening emergencies such as severe bleeding, collapse, unconsciousness, severe chest pains and severe breathlessness, telephone 999.
Telephone Advice
If you need some advice from the Doctor, but you cannot attend the surgery for urgent advice you may ring during surgery hours. The Doctor or Nurse will call you back. Please make sure that the surgery has your up-to-date contact details, i.e. address, home telephone number, work and mobile number. We will not be able to contact you if your phone number does not accept calls.
Booking Appointments Online
You can also register Online to request your prescriptions, make appointments and request to see your medical records. To arrange this, please bring ID with you. eg Passport, Driving Licence etc and speak to the Receptionists to register for this “On-line” service.
Alternatively, the Receptionist may register you for Online services if you are known to them but this does not apply to newly registered Patients.
Once you have your login details please sign into SystmOnline.
Cancelling or changing an appointment
If you can not make your appointment let us know as soon as you can so another patient can book the appointment time. You can cancel or change your appointment:
- Phone us.
- Visit the surgery and speak with a receptionist.
If you need help when we are closed
- Use NHS 111 online (111.nhs.uk) or call 111. 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
- If it’s a life-threatening emergency call 999.
Try the NHS App
You can now use the NHS App, a simple and secure way to access a range of NHS services and your GP account on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, order repeat prescriptions, view your GP medical record and more.
If you already use online access you can continue to use it. You can use the NHS App as well.
For more information go to www.nhs.uk/nhsapp
Home Visits
If you cannot get to your surgery and need a home visit then you are requested to telephone your usual surgery telephone number before 11.00am if possible. Please do not ask for a home visit if you are able to attend the surgery. Please give the receptionist as much information as possible to enable the doctor to allocate priority to house calls. Visits are for those who are housebound or too ill to go out. Otherwise, please try and come to the surgery.