We aim to provide the best possible service to our patients and hope you will feel that we achieve that aim. The care of your health is a partnership between yourself and the Primary Health Care Team. The success of that partnership relies on co-operation between us.
Our Responsibility To You:
- You have a right to confidentiality.
- You have the right to see your medical records, subject to the limitations of the law.
- If your problem is urgent we will see you on the same day
- For non-urgent problems one of our clinicians will see you within two working days. It can take longer to see a doctor or Clinician of your choice.
- We will inform you if there will be a delay of more than 20 minutes for your appointment.
- We will inform you when a doctor has to attend an emergency. We will give you the opportunity to book another appointment or, see another doctor.
- We will refer you to a consultant when your GP thinks it necessary. We will make an urgent referrals within one working day.
- You have the right to receive appropriate drugs and medication.
- We will provide the result of any test or investigation on request or at your next appointment.
- Your repeat prescription will be ready in 2 working days of your request.
- We will provide a response to a complaint within 10 working days.
Your Responsibility To Us:
- Please treat all surgery staff with respect.
- Do not ask for information about anyone other than yourself.
- Tell us of any change of name or address.
- Only request an urgent appointment if appropriate.
- You should only request a home visit if you are too ill to attend surgery.
- Out-of-hours requests should be for emergencies only.
- Please cancel your appointment if you are unable to attend.
- An appointment is for one person only. If another member of the family has a medical problem you will need to book a separate appointment.
- Please be punctual.
- Be prepared to wait if your own consultation is delayed by an unexpected emergency.
- Please allow enough time for your consultant's letter or the results of any tests to reach us.
- We will tell you the usual length of time to wait.
- Use the tear-off slip to request your repeat prescription whenever possible. Please attend for review, when asked, before your next prescription is due.
- Do let us know whenever you feel we have not met our responsibility to you.
- We would, of course, also be pleased to hear when you feel praise is due!