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Practice Leaflet

 DR N KUMAR & DR N UKATA

CENTRAL SURGERY
First Floor
North Road Primary Care Centre
183 - 195 North Road
Westcliff-on-Sea
Essex SS0 7AF
Tel:   01702 342589
Fax:  01702 437015
THORPE SURGERY
38 Acacia Drive
Thorpe Bay
Southend-on-Sea
Essex SS1 3JX
Tel:  01702 588046
 Fax: 01702 585821

PRACTICE LEAFLET

Our GPs are:

  • Dr N Kumar MBBS DC
  • Dr N Ukata  MB.BS, FRCS (SIG,ENT), MRCGP
  • Dr C Harter (F) 
  • Dr G Verghese (F)
  • Dr V George (M)

Our opening times are:

Central Surgery

Monday, Tuesday, Wednesday, Thursday & Friday:                         8.30am - 6.30pm

Thorpe Surgery

Monday, Tuesday, Thursday & Friday:                                             8.00am - 6.30pm

Wednesday:                                                                                      8.00am -12:00 midday

Consultation times for our Doctors are listed below but they may vary.

Central Surgery

Monday, Tuesday, Wednesday, Thursday and Friday:                     8.40am - 11.10am

Monday, Tuesday, Wednesday, Thursday and Friday:                     4.30pm -   6.00pm

Thorpe Surgery

Monday, Tuesday, Wednesday, Thursday and Friday:                     9.00am - 11.30am

Monday, Tuesday, Thursday and Friday:                                          4.30pm - 6.00pm

NB

We currently offer “Extended Hours” surgeries on a Tuesday & Thursday at Central Surgery : 6:30pm to 7:50pm.  If there is a “Time to Learn”. (Training sessions for Doctors and Staff are held up to ten times a year, normally on the first Tuesday in the month) the “Extended Hours” surgeries will be held on Monday. Please contact Central or Thorpe Surgery to book appointments. 

Appointments

Please book your appointments for the Doctors, Practice Nurse or Healthcare Assistant’s (HCA) clinics at the reception or by telephoning the surgery.  Each appointment is for one person only. 

If you feel that you have an urgent appointment, please inform the Receptionist and you may be either added on, to the current surgery or be offered a “Telephone Consultation appointment”.

Please cancel any appointment in good time, if you cannot attend as this, as it can then be offered, to another Patient. 

In a life-threatening emergency please telephone:  999 

For telephone advice you can telephone:  111

New Patients wishing to register with our Practice

The areas listed below are our two separate catchment areas. Please bring your NHS Medical Card or ID with you to register with our Practice using a GMS1 registration form.  Please note that you will have to give details of your previous GP and your previous address. It would be ideal if you know your NHS Number. The Receptionists will also give you forms regarding data sharing and whether you wish to register or opt out of a SCR (Summary Care Record). If you are registering children there are additional forms to complete.  We invite all new Patients aged over 5yrs old to have a New Patient Check with our Healthcare Assistant (HCA) or our Practice Nurse.  Once registered with our Practice, you may book an appointment with any of the Doctors.

All Patients have a Named Accountable GP allocated to them; currently this is Dr Kumar.  Please ask the Receptionist for details of this in case of an update.

The Policy of the Practice is that all members of the population have equitable access to all services and treatment offered.  This is offered on a fair and unbiased basis regardless of race; gender; social class; age; religion; sexual orientation or appearance; disability or medical condition

Practice Area for Central Surgery

Fairfax Drive; Priory Crescent; Eastern Avenue; Sutton Road; Queensway; Whitegate Road; St Vincent Road; Leonard Road; Valkyrie Road; Brightwell Avenue up to Fairfax Drive.

Practice Area for Thorpe Surgery

Lifstan Way; Hamstel Road; Poynings Avenue; Eastern Avenue; Bournes Green Chase; North Shoebury Road; Ness Road, North of the railway line; Maplin Way; Thorpe Esplanade up to Lifstan Way.

Practice Nurse

Please book appointments for our Nurse for:-

Asthma Checks; Blood Pressure Checks; Cervical Smears; Children's Vaccinations; Diabetes Checks; Holiday Travel Vaccinations and Travel Advice; NHS Health Checks; Stop Smoking Advice; Weight Loss and Diet; and routine injections such as Tetanus (Revaxis vaccine) etc.

Central Surgery

Tuesday:           9.15am - 2.15pm

Thursday:        11.00am - 4.00pm

Thorpe Surgery

Monday:         8.45am - 12.45pm

Friday:            8:45am - 12:45pm

Patient Participation Group

Patient Participation Group meetings are held by the Practice on a three monthly basis. 

All Patients are welcome to join; please ask the Receptionist for details to join.

Community Nurse (District Nurse)

The Community Nurse visits the housebound if this is absolutely necessary and you cannot attend at the surgery.

Out of Hours Service when we are closed:

Please ring 111 for advice. 

Test Results

Please contact the surgery to get results of blood test and x-rays etc. Please bring specimens for the hospital to the surgery before 12:00 midday Monday to Friday.

Complaints

Whilst we make every effort to provide you with the highest standard of care we appreciate that you may feel less than satisfied at times. If you have a complaint, in the first instance please discuss it with a member of staff or, if you prefer, the Practice Manager. You may be asked to put your complaint in writing, which we will respond to and investigate.  All complaints will be dealt with without any discrimination by our Practice.  Please ask the Receptionist to read a copy of our Complaints Procedure.

You can put your comments in the Friends and Family Box on the reception desk

We operate a zero tolerance policy towards violent, threatening and abusive behaviour.

Home Visits requests

Please contact the surgery to make home visit requests before 10:00am.  Home visits requests are for the housebound only or Patients who are too ill to attend Surgery.

There are car parking facilities at both surgeries and we have wheelchair access.

Freedom of Information Act

The Practice will consent to requests under The Freedom of Information Act 2000. 

Requesting repeat prescriptions

No repeat prescription requests over the telephone please - written requests only (this is to avoid any mistakes occurring).

Requests for repeat prescriptions may be handed in at reception. Please use the counterfoil (white) section which is attached to your prescription whenever possible. Please include a stamped, addressed envelope if you wish your prescription to be posted to you. Please allow 48 hours for all repeat prescriptions before collecting them. You can make arrangements with local pharmacies to collect your prescriptions on your behalf or you can register for the EPS (Electronic Prescription Service) in order to elect to send your prescriptions electronically to a particular pharmacy.  Please speak to the receptionist at the surgery to arrange this.

You can also register Online to request your prescriptions, make appointments and request to see your medical records.  To arrange this, please bring ID with you. eg Passport, Driving Licence etc and speak to the Receptionists to register for this “On-line” service.

Alternatively, the Receptionist may register you for Online services if you are known to them but this does not apply to newly registered Patients.

Private Fees

There is a list in reception areas of the list of private fees for non NHS work undertaken by the Doctors.

e.g.  HGV examination medicals, private certificates etc.

Sick Certificates

NHS Certificates (Med 3) are given by the Doctors after one week of sickness from work.  Your employer should give you SC2 forms (Self Certification Forms) to complete for any sickness period for up to a week.  If you require a private certificate for up to the first week of sickness, there is a fee.  If you are in hospital, then the ward can provide you with a certificate. 

Confidentiality

All information is recorded on the computer and we are registered under the Data Protection Act. The practice will ensure that patient confidentiality is maintained at all times by all members of the practice team. However, for the effective functioning of a multi-disciplinary team it is sometimes necessary that medical information about you is shared between members of the team.  The Practice works to Information Governance guidelines.

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Central Surgery - 1st Floor, North Road Primary Care Centre, 183-195 North Road, Westcliffe-on-Sea, Essex, SS0 7AF
  • Telephone 01702 342589
Thorpe Surgery - 38 Acacia Drive, Thorpe Bay, Essex, SS1 3JX
  • Telephone 01702 588046
Website supplied by Oldroyd Publishing Group
Your Neighbourhood Professionals. Just a Click Away! Need care but want to stay in your own home? Set up a lasting power of attorney before you lose capacity and it
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